Eastporters Reviews & Testimonials

Piacenza-11

LOOK NO FURTHER FOR YOUR HOME THEATRE – Shopping Experience 10/10 – We have been thinking of finishing our basement and turning one of the corners into a home theatre for a while. We finally decided to get the whole process started in October. A friend that had his home theatre done by Eastporters recommended them, so we decided to give them a try. As both me and my wife were new to the home theatre stuff, we had been asking tons of questions and going back and forth with our choices quite a few times. Dave, their sales manager I believe, was patient, helpful and highly informative during the whole process. It took us two trips to finally nail every detail down. The first trip we didn’t have all the measurements needed for him to make an accurate quote, so he walked us through their two showrooms, showed us some projectors, screens and the sound system, sort of like a Home Theatre 101, but for free. The man is apparently an expert in his field. He asked us for a budget range and started to put up options for us right on top of his head. The good the bad the common tricks home theatre venders use to rip off newbies like us. Before we left, Dave gave us a list of measurements needed to be done for him to arrange the surround sound. The second trip was a smoother sail. We got all the measurements they needed, and Dave went through every detail of the project and gave us an amazing price. We placed order and scheduled installation right after. The whole process was very pleasant and “newbie friendly”. The sales rep was patient, informative, honest and not pushy at all. We took our time to make the decision and they were there the whole time super helpful. I’m not just talking about the 4, 5, 6 hours spent in their showrooms, but also the countless emails we had been exchanging.

Installation/Build Quality 10/10
At the beginning, I was thinking no way they can finish the whole setup in an afternoon. But the reality is, they did it in 5 hours. 8 chairs, projector, screen, sound system, programming, all of these. The installers were surprisingly good for their craftsmanship considering the speed they were going. Right after they walked out of our house, we popped in the disk and were watching movie already. Everything was properly set up and ready to go. I gave it a few months before I’m finally here to share the experience. All the electronics are working exactly as Dave said they would be, the Valencia chairs are beyond comfortable, and now we are happier than ever.

Overall 10/10
– Professional and knowledgeable sales
– Amazing price
– Wide variety of products
– Nice and helpful customer service

Piacenza-10

Well after a horrible experience trying to buy theatre chairs from another company, I by chance ran into eastporters, and I’m glad I did! Not only did I get a what I was looking for, but it was literally hassle free!! I’m big on customer service, and Agape(sales representative) did not disappoint! She answered every question and concern in a timely manner, and seven days later, 1100 miles away, my chairs arrived, the boxes looked a little rough, but everything is in excellent shape!! And working! So far I am very impressed with the seats, and more importantly, the service!! I will definitely be back!! EDIT- close to a year old, use them often, haven’t had 1 issue. Love them!

Piacenza-9

I have recently made two purchases from Eastporters, the first for Valencia Piacenza theatre seating, and the second for some Valencia head pillows to go with the theatre seating. On both occasions the purchase process was seamless, and the staff at Eastporters were very courteous and professional. Items were shipped in an expeditious manner, and the white glove delivery service for the theatre seating exceeded my expectations. If you are looking for quality items, competitive prices and impeccable service, I recommend Eastporters Audio Video.

Piacenza-8

I just picked up some awesome seats from here. I ended up going with the Piacenza and couldn’t be happier, Chris was my sales associate and could not have been more patient during my many questions. I definitely recommend purchasing from here

Oxford-7

Ordered the Valencia Oxford with centre console and was pleased with it, but had some defect in the material. Contacted customer service who were really good and helpful to deal with and resolved the situation by replacing the couch in its entirety. Shipped and delivered via white glove and they took the old couch and installed the new and improved version without a hassle and were done in 15 mins or so. Love the new couch and thank you Ahmed for making me one happy customer. Would recommend to anyone looking for theatre seats. Thank you!! 5/5

Tuscany-50

Just received my custom 2 tone tuscany valencia home theatre seat and i am so happy with my purchase!! Great customer service(thanks Dave and Victoria)) and awesome products. The quality of this seat exeeded my expectations and is absolutely beautiful.
Thank you eastporters!!!

Oslo-15

I recently bought a home theatre seating set from Eastporters. I found them online and purchased based upon previous reviews. Their prices are very competitive and their customer service is amazing. They responded to my initial e-mail inquiry very quickly and were responsive and helpful throughout the process and offer an amazing “white glove” delivery and set-up service. Very impressed and I will definitely buy stuff from them in the future.

Tuscany-51

First purchased 7 high end movie chairs through them- great quality- great chair. I had the chairs delivered and had a small issue with the measurements (wrong measurements were on the best buy website). I was worried that I would have to ‘fight’ to get a refund for one of the chairs because I could only go three across in a row not 4. Quite the opposite. They (Eastporters) were super accommodating, professional, and very helpful. They were responsive and a pleasure to deal with. I then went to their office to view their screens, equipment etc (great set up)…. Their staff were the most knowledgable, insightful, helpful, low pressure sales people I have ever met. They have a great set up and are super knowledgeable about their products. They are not sales people, rather they are product experts – which is what you want if you are spending $20K+ on a home movie theatre. Yet I feel that even If I was spending less I would still receive the same great service and care. They were just awesome to deal with. I ended up purchasing full 9.1 surround sound (Marrantz), fixed wall mounted screen, in-wall speakers, projector (JVC), amps, subs, wiring etc…. and hired them to install.

Their instal guy (Ryan) and his team were amazing. They did everything 100% perfect. Clean work, SUPER knowledgable… and had the right attitude that unless I was happy- the job was not finished. Well, they exceeded my expectations 100%. I would use them and buy from them again… I would highly recommend them with the highest customer service rating!

Forget every-other place you are thinking of buying from (I did my research and went everywhere – so I can save you the time and energy) and visit east porters. Staff 10/10. Service 10/10. Pricing 10/10. Product knowledge 10/10. Instal 10/10. Customer satisfaction 10/10.

Great job Eastporters!. Thanks for an amazing Theatre Room! Super happy and everyone I have show it to is super impressed! But most of all I am very detail oriented and particular about every last detail. You hit it out of the park!!!

Tuscany-49

Excellent transaction from Eastporters , delivery was fast and smooth ! I bought the Tuscany seats which are beautiful and fantastic quality! Gary was a pleasure to deal with! Overall Eastporters , service was top tier , would highly recommend!

Tuscany-48

Amazing quality chairs. You will want to buy it once you sit in one.

Tuscany-47

I purchased 2 of the Tuscany chairs and they are amazing. Some comfortable, stylish and functional. They look amazing in my theater room and I will be buying more soon. I had a few issues with shipment flaws and they worked hard to get me replacements to make me completely satisfied. Customer service like this is hard to find these days. Amazing!

Tuscany-46

Purchased two valencia Tuscany Theater chairs, really looking forward to enjoying many years with these high quality chairs. Dealing with Eastporters (Conor) was amazing they went the extra mile to ensure i was happy with my purchase. I would definitely recommend Eastporters Audio Video.